Frequently asked questions
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Let's build a happier society, one answer at a time.
Is Emoot safe to use?
Yes, with Emoot your data and money transfers are secure. Money never travels via email; Emoot only uses email for notifications. Funds only move through established, secure banking networks. Emoot's platform is powered by Interac e-Transfer: With Interac, no banking information is shared. When using e-Transfers through Emoot, your sensitive banking information including log-in details and account numbers remain hidden.
Does Emoot have my banking information?
No. Emoot does not see or store any of your banking information or log-in details used to access banking through Interac services.
How does Emoot keep my data safe?
Data including personal information and multi-media is encrypted and private only for the intended use. Emoot does not sell or share any personal data. Please see our Privacy Policy.
What should I do if I have a complaint or dispute?
Please inform us immediately of any complaints or disputes by emailing support@emoot.io
What is Emoot's standing with FINTRAC and Bank of Canada RPAA?
Emoot is a FINTRAC registered Money Service Business (MSB) registration #N300000743 and is registered with the Bank of Canada under Retail Payments Activities Act (RPAA) #RPS0015699
Is Emoot 100% Canadian?
Yes! All company founders and executive are Canadian, our head office is in Vancouver BC, and Emoot operates only in Canada. Emoot is the trade name for Happy.Path Ventures Incorporated. We were incorporated in British Columbia Canada in 2022 - business number 736999707. Emoot has received funding from NRC-IRAP, which is only awarded to Canadian companies, and through the SR&ED Innovation Investment Tax Credit, which only reimburses work performed by Canadians, in Canada.
How can I contact Emoot?
For support issues email support@emoot.io and for all other inquiries please email hello@emoot.io
Who owns Emoot?
Emoot is privately owned by our 3 founders, Nicola Claxton, Adam Delfino, and Billy Adam James.
How can I partner with Emoot?
We love exploring partnerships, affiliations and collaborations! Please reach out to hello@emoot.io with your ideas.
Is Emoot hiring?
Check out our Emoot company page on LinkedIn and follow us to be notified of any job postings.
What does it cost to use Emoot?
Please refer to our Pricing page.
What payment methods can I use to send an Emoot Gift or Payment?
You can use either Interac Request Money or Visa Direct Debit card to send funds through Emoot.
Does my gift recipient need to pay any fees?
No, it is always free to receive an Emoot gift.
Why do I see a charge for Interac e-Transfer from my bank?
Your financial institution may charge you for Interac e-Transfer services depending on the nature of your account with them. This is out of our control. Please contact your financial institution to learn how you can reduce or eliminate that fee.
What is the most money I can send with an Emoot?
Our default is a maximum of $3000 CDN per Emoot which is also the amount set by Interac. Your financial institution may impose limits on your account; please check with them for details.
Are there any hidden fees?
No, not from Emoot. Please note that your financial institution may charge you for the e-Transfer service. This is out of our control.
I do not live in Canada, can I still use Emoot?
You must have a Canadian bank account to send or receive money through Emoot.
Why do I need to have an Emoot account?
Sending and receiving funds through Emoot leverages Interac e-Transfer services which requires a user name and email. Having an account also lets you save and view all your sent and received emoots, whether gifting, saving or paying.
Can I have more than one Emoot account?
Yes you can! To set up a different account you will need to use a different email address for your username.
How do I get help with the Emoot app?
Please email support@emoot.io and we will work with you to figure it out.
I forgot my username or email or I want to change my username email, what should I do?
Your Emoot user name is the email you used to set up your account. Look for our welcome email sent to that email address to see which email you used to set up your account. If you want to change your email used for the account, please contact support@emoot.io
How do I cancel my account?
Please email support@emoot.io with your request and we will delete your account and all associated data.
Is Emoot ok to use by someone under 18?
Someone who is under 18 must be supervised by a parent or guardian. They must have a Canadian bank account and access to online banking to send or receive funds through Emoot.
Do I need an Emoot account to receive a gift?
Yes. It is quick, simple and free to set up an Emoot account.
How can I send bulk Emoot gifts?
Contact hello@emoot.io with your request and we will work with you on your bulk gifting needs.
What does my gift recipient need to do to open my emoot?
Your gift recipient will get an email notification with a unique link and Interac security answer for the emoot gift you are sending. They must create an account or log-in, to view your greeting. After opening the greeting, your recipient will receive an email from Interac for their e-Transfer amount which will guide them through Interac's secure e-Transfer acceptance process.
How long do I have to accept my gift?
Gift recipients have 30 days to open their Emoot greeting and 7 days to accept their Interac e-Transfer. We send them reminders!
Where can I check my emoot status?
Log-in with your Emoot account and click on Dashboard. You can search and filter your transactions to see the status.
Can Emoot be used to reward employees or volunteers?
Yes! Great idea. If you need help sending bulk emoots please contact support@emoot.io.
What information do I need from my gift recipient to send them a gift?
For Emoot Gifting you only need your recipient's name and email address. (The email address needs to match the email used to set up their account). You do not need any banking information.
Can I send a gift anonymously?
Your Gift recipient will see your first name and the email address you used to send the Gift.
I received an Emoot email notification, what do I do next?
Please follow the instructions in your email notification. If you need support you can forward the email notification and your question to support@emoot.io.
What happens if I do not accept my gift in time?
If you do not open your Emoot gift after 30 days it is cancelled and funds returned to your gifter. If you have opened your Emoot gift but have not claimed your Interac e-Transfer after 7 days it is cancelled and funds returned to your gifter. If you need help with your Emoot gift please reach out to us at support@emoot.io
Can I decline or return an Emoot gift?
Yes. If you are receiving an unwelcome Emoot gift then you can 1) ignore the email and do not open the greeting. After 30 days it will be cancelled or 2) if you have opened the greeting you can ignore or decline the Interac e-Transfer. If you have a complaint please reach out to us immediately at support@emoot.io so we can help.
How can I share my Goal-link?
Copy the Goal-Link URL or display your QR code. These are both linked to your public-facing Savings Goal Page.
How does Emoot help me reach my Savings Goal?
Emoot helps you identify one specific goal and turn it into a shared mission with your friends, family, colleagues or community. Share your goal, receive some support, update your progress!
How can I print my Goal-Link?
You can take a screenshot of your Goal-Link QR code and make a printed version.
Can a savings goal be used for a wedding or baby registry?
Yes! Great idea. Create your Goal-Link and get creative with your guests or supporters: print your QR code onto invitations, or share the URL in an email or online registry.
Is there a limit to how much I can have as a Savings Goal?
No limit!
Can I control who sees my Savings Goal?
Goal-Link is a public URL. Only share your goal with those you trust with your Savings Goal information. Anyone you share it with has the ability to share it with others.
How can I use Emoot Pay-Link with my friends and family?
Emoot provides a simple and quick alternative to cash, cheques and mobile banking Interac e-Transfers. For your personal use, you can use Emoot Paying and your unique, shareable Pay-Link to split bills, share expenses, organize group gifting, and collect other group or individual payments.
How can I use Emoot Pay-Link for my side-hustle or small business?
Small business owners benefit from Emoot Pay-Link by using it to receive payments from customers through Interac e-Transfer. Emoot Pay-Link is safer and easier to track than cash, without the platform costs and transaction fees from credit card payments and POS systems.
Does my payer (buyer / customer) need an Emoot account to use my Pay-Link?
Yes, but we make it easy by making account creation and log-in part of the payment process so your payer does not have to re-enter their information.
How do I make a payment greater than $3000 CAD?
You will need to make additional payments of up to $3000 each.
What does it cost to use Emoot Paying?
Please refer to our Pricing page.
What is the difference between Emoot and regular Interac e-Transfer for my business?
Emoot is an enhanced way to use Interac e-Transfer. With Emoot you do not have to share contact information or secret passwords as these are embedded for you in your Pay-Link. As a bonus, your Pay-Link can be your professional or business brand with 0 cost.
How will I know what Security Answer to use to accept my Emoot Pay-Link Interac e-Transfer?
This is the easy part! Using Pay-Link you can set the Security Answer you want to use for all incoming Interac e-Transfers through Emoot. If you do not set a Security Answer, you will receive the Emoot coded Security Answer for your payer.
Does Emoot Pay-Link payments integrate with my accounting software (Quickbooks, Xero, Zoho for example)?
Because Emoot Paying sits on top of Interac e-Transfers to/from your bank account, your transactions will appear in your accounting software to be matched to an invoice.
Can I set the dollar amount to pay on a Pay-Link?
Not yet. This is a future feature.
Can I assign an invoice number to a Pay-Link?
Not yet. This is a future feature.
Are Emoot Interac e-Transfers taxable and reported to the CRA?
No, Emoot transfers are deposits to your bank account just like receiving cash. Contact your accountant for tax reporting support.
What is Processing status?
Emoot is created and Gifter has a pending "Interac Request Money" from Emoot to complete payment.
What is Pending status?
Emoot payment is waiting for the payee (one who is receiving the payment) to accept their Emoot Interac e-Transfer payment.
What is Delivering status?
Gifter payment completed, and Emoot has been sent to Giftee. Giftee has not yet opened their Emoot.
What is Opening status?
Emoot has been opened by the Giftee, and gifted funds are being sent to Giftee in an "Interac Send Money" transaction.
What is Received status?
Gifted funds have been accepted by Giftee; Interac e-Transfer is completed.
What is Cancelled or Failed status?
Emoot payment processing failed due to manual cancellation by the recipient, insufficient funds, passed deadline for opening and accepting the Emoot, invalid email for recipient, or system processing reasons. Please contact us at support@emoot.io
Can I cancel an Emoot after sending it?
You can cancel if your Emoot gift or payment is still in PROCESSING status. After that there is no cancellation and you would need to notify the recipient to decline the Interac e-Transfer.
Can I get a refund?
Yes, when an Emoot is failed, cancelled or declined you will receive your funds back.
What happens if I send money to the wrong person?
If you have sent money to the wrong person please let us know and we will try to help you recover the funds. Contact support@emoot.io
Can I change the gift amount after sending it?
No.
Who should I contact if the recipient says they did not receive the money?
Please refresh your Dashboard and check your financial institution. Also check any other Emoot accounts you may have. Please notify support@emoot.io if you need further assistance.
How does an organization or solo / small / medium sized business use Emoot Pay-Link?
Small business owners benefit from Interac e-Transfer by using it to pay suppliers, settle invoices, or receive payments from customers, thereby enhancing cash flow management.
I am an International Student, how can I use Emoot?
As long as you have a Canadian bank account you can use Emoot. Please note that your sender or receiver must also have a Canadian bank account.
Can I send or receive money outside of Canada?
Sending and receiving funds through Emoot leverages Interac e-Transfer services which requires a Canadian bank account for both sender and receiver.
How can I use Emoot to organize a group gift?
You can ask your recipient to set up a Saving Goal and share their Goal-Link with the group. The benefit is that each person will be sharing their own greetings and gift amounts. OR you can organize this yourself by setting up a Pay-Link and sharing that with the group. The benefit is that dollar amounts are anonymous and you can consolidate the greeting how you like.
How does Emoot support students?
Students can use Emoot to split bills, pay rent, or reimburse friends and family for shared expenses, providing a simple and quick alternative to cash.
Does Emoot have a mobile app version?
No, Emoot is a Web Application that works on any device, browser, or operating system. No download needed! Save us on your smartphone homescreen to add us as a shortcut for quick return to app.emoot.io.
How long does it take to process a money transfer with Emoot?
Processing times for sending and receiving funds may take up to 15 or 20 minutes depending on the activity and processing times of Emoot's payment service provider, intermediary financial institutions and Interac.
Does Emoot make a good graduation gift?
Yes! Send them cash and they can add it to their savings or spend it on something special. Every Emoot gift is a keepsake they can re-view and save.
How can I use Emoot to get paid for something I am selling online?
Use your Emoot Pay-Link QR code and URL to give your customers an easy way to pay you through Interac e-Transfer.
Can I use a credit card to send a gift or payment?
No. Emoot does not let users gift or pay with a credit card due to financial regulatory constraints. Instead, Emoot enables direct money transfer from bank account to bank account via Visa Direct Debit and Interac e-Transfer (Request Money).
How can I use Emoot to charge for my big event?
To charge entry for an event you are hosting, create a unique Emoot Pay-Link using your event brand or logo. Add the Pay-Link URL to your event invites and print the QR code for posters and point-of-sale table top at the door. Keep track of who has paid from your Emoot Dashboard.
How can I use Emoot for my side hustle business?
Emoot can help you get started and save on credit card transaction fees. No need even for a work email. Create your Emoot Pay-Link using a personal email, add your image or logo. Now you have a way for customers to pay you online with the Pay-Link URL or in person with your QR code. Keep track of your earnings in your Emoot Dashboard.
What would I use to split the cost of a group gift?
Collect your group gift payments with your Emoot Pay-Link and track who has paid on your Dashboard. When you're ready to send the gift, you can use Emoot Gifting to create a special and personalized photo, video or recording from the group to send alongside the total gift amount.
Can I use Emoot to buy or sell from an online marketplace?
Yes! Use your Pay-Link URL to sell online. You'll look more professional and credible and payments are private with Emoot and securely sent and received through Interac e-Transfer.
How can I use Emoot to pay back a friend?
There are two ways you can use Emoot to pay back a friend. You can ask for their Emoot Pay-Link or you can send an Emoot Gift to make it special.
Why am I being asked to pay a business by Emoot instead of by Interac e-Transfer?
Emoot is just a way of sending an Interac e-Transfer but in a more convenient, meaningful way. For person-to-business payments, you are helping the business save on costly credit card and point-of-sale platform fees.
Can Emoot help me pay my rent?
Sure! Your landlord/lady can set up an Emoot Pay-Link for you to use for your deposit and monthly rent.
How can Emoot help my Charity with donations?
Your charity can set up its own Emoot Pay-Link with image or logo. We suggest adding important notes in your Pay-Link for your donors: your charity registration number and instructions for adding their full contact details if they need a receipt for tax purposes. Add your Emoot Pay-Link URL to your social media posts and print a QR code for those in-person events. Keep track of your donations with your Dashboard.
Should I use Interac auto-deposit if I am using Emoot to collect payment?
Using auto-deposit makes receiving money from Emoot even faster since you are able to skip the step to enter the Pay-Link security answer. You will still be notified when you have received an Emoot payment and you can keep track with your Emoot Dashboard.
Can I use Emoot to split group costs?
Yes, Emoot is a fun and easy way to ask for money without the awkward. To split group costs, set up your Emoot Pay-Link in advance and be ready to show or share your unique Pay-Link URL or QR code to collect your money by Interac e-Transfer directly to your bank account.
Can Emoot help me with my garage sale?
Yes! Emoot is here for you. Create an Emoot Pay-Link for yourself with a note about the garage sale. Share the URL or show the QR code when it's time to pay. See your takings from your garage sale.
How can I use Emoot at my market stall?
Create your Emoot Pay-Link and show or print the QR code for your market stall customers. Keep track of your earnings from your Dashboard. No more cash handling stress and no costly credit card processing or point-of-sale platform fees.
Can I use Emoot while travelling?
Emoot is powered by Interac which operates throughout Canada. If you are outside Canada, you can still send or receive funds but only to/from people with a Canadian bank account.
Does Emoot help with community fundraisers?
Yes! Create an Emoot Savings Goal for your fundraiser. Add an image or logo and share details on your cause. Share or show your unique Savings Goal-Link to collect funds and keep track on your Dashboard. Good Luck!
Can Emoot help me collect fees for my sports team or activity club?
Yes! Create an Emoot Savings Goal for your sports team. Add an image or logo and describe what your team needs: travel costs to a match? new equipment? facility rental? Share or show your unique Savings Goal-Link with families and fans to collect funds and keep track on your Dashboard. Go team!
