FREQUENTLY ASKED QUESTIONS

LAST UPDATED: 2024-08-13

EMOOT DIGITAL GREETING

How do I create an Emoot?

Check-out this tutorial video to see how it’s done. We have tried to make this as quick and simple as possible but if you have any questions or suggestions for us we’d love to hear from you at support@emoot.io

Where can I see the Emoots I have sent and/or received?

In the Navigation bar, select Emoot History and switch between tabs to see your Sent and Received Emoots.

For how long is Emoot History saved so I can replay my Emoots?

Emoot History will be saved for as long as you have an active account.

Can I download an Emoot greeting to save or print?

We haven’t built this into our app but you may be able to use a screenshot to capture / record your Emoot.

My media is too large to upload. What should I do?

Emoot allows for different media types (videos and images) to be uploaded but a limitation on file size, if your file is too large you can try exporting to a lower quality and/or resolution or trimming down the length.

Are Emoots private and only viewable to me and my Giftee?

Emoot does not share or use your digital greeting in any way other than its intended use. We reserve the right to review content that is illegal, inappropriate or has been brought to our attention by the Giftee. See our Terms of Use.

EMOOT GIFTED FUNDS & PRICING

Can I send an Emoot outside of Canada?

All Gifters and Giftees must have a Canadian bank account in order to use INTERAC e-transfer services.

How much money can I send in an Emoot?

Our limit for an Emoot gift is $3000, but your financial institution may have a lower limit based on your account with them. Please contact your financial institution with any e-transfer limit inquiries.

How will my giftee receive the money sent via Emoot?

Your Giftee (Emoot recipient) will receive the money through INTERAC e-transfer, the deposit notification will be sent to the giftee’s email.

Is Emoot a gift card or prepaid card?

Neither! Emoot funds are sent through Interac e-transfer. We may offer other methods of gift amount transfer in the future.

What is included in the Emoot fee?

Our pricing is separated into the 1) Emoot digital greeting message which includes the message creation, sending and storage, and 2) the payment processing, and the INTERAC e-transfer fee which covers the cost for the Gifter’s payment processing and fund transfer.

Does my Giftee have to pay anything to receive or spend an Emoot?

No. The Giftee does not pay anything.

I need to send Emoots to multiple people. Do you have volume / bulk pricing?

We can help! Please contact hello@emoot.io with details of your request and we’ll work with you to make it happen.

EMOOT TRACKING & NOTIFICATIONS

Can I schedule an Emoot to be sent on a specific date?

Coming soon. Stay tuned for this upcoming feature.

How long will it take for the giftee to receive the Emoot?

Emoots are sent as soon as your payment is completed. Once the Emoot has been opened, the INTERAC e-transfer will be sent. The timing for the Giftee to receive the e-transfer varies depending on the Giftee’s financial institution.

How long until the INTERAC e-transfer expires?

Giftees have 7 days to accept the e-transfer. After 7 days if the Emoot is not accepted then the transfer is cancelled and the gifted funds will be returned to the Gifter minus the Emoot fees plus a cancellation charge.

Will I be notified once my giftee has opened the Emoot?

You can track the progress of your Emoot on your Emoot History sent and received tabs. Status definitions are:

You may also see

ACCOUNT, PROFILE & PRIVACY

Is there an Emoot app?

Emoot is a Web application you can access like a Website, from any device. We are mobile-first, meaning you will see the best format and performance from a smartphone or tablet.

Why do I need an account to create and send an Emoot?

An account is required to allow for secure INTERAC e-transfers. It also lets you keep your Emoot History where you can view and replay all the Emoots you Send and Receive.

Does my Giftee need an Emoot account to receive an Emoot?

Yes, but don’t worry, this is easy, free, and quick: Create Account

Can I change my email address for my account?

Yes, but you will need our help to do this. Please contact support@emoot.io.

How does Emoot use my profile information?

From time to time, Emoot will send you information, offers and promotions based on your profile information. This is entirely optional. See our Privacy Policy for more information.

SECURITY & SUPPORT

How secure is Emoot for sending money?

Emoot does not see, collect or store your banking information. This information is secure within Interac’s service.

Who can I contact for support and other concerns or questions?

Please email support@emoot.io

ABOUT EMOOT

Where is Emoot located?

Emoot operates out of Vancouver, BC, Canada

Who owns Emoot?

Emoot is the trade name for Happy.Path Ventures Incorporated. We are incorporated in BC and privately held with majority ownership by Nicola Claxton, Founder & CEO. You can reach her at nik@emoot.io

Where can I send my feedback and product suggestions?

We would love to hear from you! Please email hello@emoot.io

Venture For Canada
Emoot is a fintech social enterprise based in Vancouver, Canada.
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© Emoot | Happy.Path Ventures Incorporated 2024